Quality
To fully satisfy the needs of our clients, Alpetrans has focused all its attention on perfecting, upgrading and optimising its apparatus :
- - the latest generation of vehicles, chosen and prepared to offer each individual transportation a bespoke service;
- - well studied and localised infrastructures to serve the needs of our clients and the motor vehicles we use;
- - a highly sophisticated company organisational structure able to guarantee quick and efficient services.
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Accredited quality system
Alpetrans guarantees the quality of its service through dedicated analysis and procedures :
- - study of clients’ needs and identification of the ideal solutions to meet their requests;
- - meticulous evaluation of the level of customer satisfaction;
- - optimisation and rationalisation of the procedures required to accomplish the service agreed;
- - prevention of complaints and claims;
- - continual improvement of company performance;
- - synergic use of the different company departments with shared objectives, strategies and decisions;
- - in depth analysis of market demands and trends;
- - compliance with the laws in force;
- - constant compliance with the UNI EN ISO 9001/2000 Accredited Quality System integrated with Health and Safety.